Privacy Policy

Effective Date: 01-06-2026

Last Updated: 01-06-2026

1. Introduction

Nixbug Software OPC Private Limited ("Nixbug", "EnteBus", "we", "our", or "us") is committed to protecting the privacy and security of personal information.

This Privacy Policy explains how EnteBus collects, uses, stores, discloses, and protects information when you use the EnteBus mobile application, web application, APIs, software services, and related products (collectively, the "Services").

By accessing or using EnteBus, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

Nixbug Software OPC Private Limited
Business House EP-V-245, 2nd Floor
Venkulam, Edava P.O. 695311
Kerala, India

Phone: +91 94968 01157
Email: [email protected]

GSTIN: 32AAJCN9562C1ZG
CIN: U72100KL2024OPC090303
D&B D-U-N-S Number: 76-760-2129

3. About EnteBus

EnteBus is an Open-Source Smart Mobility and Transit Automation Platform designed for bus operators, fleet managers, transport organizations, and public transportation agencies.

Our Services may include:

  • Fleet management
  • Ticket creation and management
  • Operational monitoring
  • Analytics and reporting
  • Scheduler automation
  • Accessibility-focused transit services
  • Hardware integrations and connectivity

4. Information We Collect

4.1 Information You Provide

We may collect information you provide directly, including:

  • Name
  • Email address
  • Phone number
  • Organization name
  • Employee or operator identification details
  • User account credentials
  • Support requests and communications

4.2 Operational Information

Depending on how EnteBus is configured, we may process:

  • Fleet information
  • Vehicle information
  • Route information
  • Ticket records
  • Crew information
  • Operational schedules
  • Compliance records
  • Audit logs

4.3 Location Information

EnteBus may collect location information when enabled by the user or organization.

This may include:

  • GPS coordinates
  • Vehicle location data
  • Route history
  • Trip information
  • Device location information

Location collection is generally optional but may be required by an operator's operational configuration.

4.4 Device and Technical Information

We may automatically collect:

  • Device model
  • Operating system version
  • Application version
  • Browser information
  • Error reports
  • Usage logs

4.5 Bluetooth Information

Where supported features are enabled, EnteBus may access Bluetooth functionality to communicate with compatible devices such as:

  • Ticketing equipment
  • Vehicle hardware
  • Operational peripherals
  • Fleet management devices

We do not collect Bluetooth data beyond what is necessary for device communication and functionality.

5. Permissions Used by the Mobile Application

Depending on enabled features, EnteBus may request the following permissions:

Location Permissions

  • ACCESS_FINE_LOCATION
  • ACCESS_COARSE_LOCATION

Used for:

  • Route optimization

Bluetooth Permissions

  • BLUETOOTH
  • BLUETOOTH_ADMIN
  • BLUETOOTH_SCAN
  • BLUETOOTH_CONNECT

Used for:

  • Connecting to compatible devices
  • Hardware integration
  • Operational workflows

Internet Permission

  • INTERNET

Used for:

  • Data synchronization
  • Reporting
  • System communication

Permissions are used solely for the functionality described above.

6. How We Use Information

We use information to:

  • Provide and maintain Services
  • Authenticate users
  • Manage accounts and permissions
  • Monitor fleets and routes
  • Generate reports and analytics
  • Improve service performance
  • Provide customer support
  • Detect fraud and abuse
  • Maintain platform security
  • Comply with legal obligations
  • Develop new features and enhancements

7. Legal Basis for Processing

Where applicable, we process information based on:

  • User consent
  • Contractual obligations
  • Legitimate business interests
  • Compliance with legal obligations
  • Protection of platform security and integrity

9. Information Sharing

We do not sell personal information.

We may share information in the following circumstances:

Service Providers

With trusted third-party providers assisting with:

  • Cloud hosting
  • Infrastructure management
  • Security services
  • Technical support
  • Analytics

Customer Organizations

Where your account belongs to a bus operator or enterprise customer, authorized administrators within that organization may access information relevant to operational management.

Legal Requirements

We may disclose information when required by:

  • Applicable laws
  • Court orders
  • Regulatory authorities
  • Law enforcement agencies

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, or sale of assets.

10. Data Retention

We retain information only for as long as necessary to:

  • Deliver Services
  • Maintain operational records
  • Fulfill contractual obligations
  • Resolve disputes
  • Comply with legal requirements

Retention periods may vary depending on the nature of the information and applicable laws.

11. Data Security

We implement reasonable technical and organizational safeguards, including:

  • Access controls
  • Role-based permissions
  • Authentication mechanisms
  • Secure communications
  • Monitoring and logging
  • Backup and recovery processes
  • Security updates and patching

While we strive to protect information, no system can guarantee absolute security.

12. Your Rights

Subject to applicable law, users may have rights to:

  • Access their information
  • Correct inaccurate information
  • Withdraw consent where applicable
  • Restrict certain processing activities
  • Request information regarding processing activities

Requests may be submitted using the contact details provided below.

13. Children's Privacy

EnteBus is intended for use by transportation operators, businesses, and authorized personnel.

The Services are not directed toward children under 18 years of age, and we do not knowingly collect personal information from children.

14. Third-Party Services

The Services may integrate with:

  • GPS providers
  • Mapping services
  • Hardware manufacturers
  • Cloud providers
  • Communication services
  • Other third-party platforms

These third parties operate under their own terms and privacy policies.

We are not responsible for the privacy practices of third-party services.

15. International Data Transfers

EnteBus is primarily intended for use within India.

Where service providers process information outside India, we take reasonable steps to ensure appropriate safeguards are implemented.

16. Open-Source Components

EnteBus incorporates open-source software components.

The use of such components does not grant third parties access to personal information except as necessary for service operation or as required by applicable licenses.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published through our website, applications, or Services.

Continued use of the Services after publication of changes constitutes acceptance of the updated Privacy Policy.

18. Contact Information

For privacy-related questions, complaints, or requests, please contact:

Privacy Officer
Nixbug Software OPC Private Limited
Business House EP-V-245, 2nd Floor
Venkulam, Edava P.O. 695311
Kerala, India

Phone: +91 94968 01157
Email: [email protected]

19. Enterprise and Operator Data

Where EnteBus is provided to a bus operator, transport undertaking, government agency, or enterprise customer:

  • The organization may act as the Data Controller for operational data uploaded to the platform.
  • Nixbug may act as a Data Processor providing hosting, support, analytics, and platform services.
  • Processing activities may be governed by a separate Data Processing Agreement (DPA) executed between Nixbug and the organization.

In such cases, requests regarding operational data may need to be directed to the relevant organization.